Careington Frequently Asked Questions

We have done our best to answers as many of your questions as possible. Look for your question below and if you still can't find the answer, please give us a call at 1-800-383-7512 and we will be glad to help.

Q: Is this an insurance plan?
A: No, this is not an insurance plan. The plans provide you with discounted prices on a wide range of services; you will pay for services at the discounted price at the time services are received. The payments you make to the dentist are based on a members-only discounted fee schedule.

Q: How can I find out what dentists in my area are on the plan?
A: You can search this site all the providers on the plan. The best way to search is just using your zip code. Click here to start search -> Provider Lookup

Q: How soon can I use my plan?
A: You can use your plan as soon as you submit your application, if you have a dental emergency. In the confirmation email you receive will be instructions on how to use your plan right away. We prefer however that you have your membership cards which usually arrive within 10-14 days.

Q: How much money will I save?
A: You will save on all services a dentist provides (including cosmetic dentistry). On our Dental Advantage and Total-Care plans which use the Careington Care 500 dental network you will save between 20%-60%. On the most common procedures at a general dentist, such as cleanings, fillings, crowns, root canals, simple extractions, etc you will save at the high end of the range. If you have to go to a dental specialist such as an oral surgeon or endodontist you will save towards the lower end. On our Basic Dental plan which uses the Aetna Dental Access dental network you will save between 15%-50%.

Q: Can I use my membership when I travel away from home?
A: Yes, your membership can be used at any participating provider in the United States.

Q: After I register for the plan, when should I receive my membership kit?
A: : After your payment has been processed, you will receive a membership kit in 10 to 14 business days. All members can also access a toll free support hotline with member service representatives who are ready to help you out.

Q: How do I get additional membership cards?
A: If you need additional cards for your household, or have lost your card, please call Member Services at (800) 290-0523. They will be happy to send additional cards to you.

Q: If my doctor or dentist refers me to a specialist who is not in the network, do I still get a discount?
A: You will only receive a discount by going to a participating provider. You might try printing out a list of participating providers to share with your doctor or dentist to see if he/she could recommend any of the participating specialist locations.

Q: What do I do if I feel the provider overcharged me?
A: You can send a copy of your bill and a written letter to the administrator of the plan, Careington International Corporation, Attn: Provider Relations, P.O. Box 2568, Frisco, TX 75034. They will investigate your inquiry, and you will be contacted regarding the findings.

Q: Once I select a provider, am I assigned to that provider? How often can I change providers?
A: Another great feature of the dental savings plan is your ability to select any provider from the network. You can change providers at any time, and household members can select their own providers. Call Member Services at (800) 290-0523 for help finding participating providers or conduct a provider search at www.thedentalplanstore.com

Q: What should I say when I call a provider to make sure they participate?
A: The providers will recognize the name of the network with which they participate, so when you call, it is important to use the name of the correct network. For our plans we use either the Careington 500 network or the Aetna Dental Access network, depending on the plan you select.

Q: Do I have to agree to remain a member for a certain period of time?
A: No. Your membership is month to month and can be cancelled at any time.